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How We Handle Your Privacy

When you open an account with us, your personal information and payment details are protected under strict data-handling standards.

Account data encryptedPayment info securedYour control over requests
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REACH OUR TEAM

Contact Us About Your Privacy

Email Support Write to our data-handling team at [email protected] with any privacy questions. We respond within 24 hours on weekdays and address account-access requests within 7 days.
Live Chat Chat with our support staff in the account menu every day from 08:00 to 22:00 Indonesia time. They can explain what data is on your account and help you request corrections or deletion.
Account Settings View and manage your stored information directly in your account profile under Security & Privacy. Update your email, phone, or payment method anytime without contacting support.
HOW WE PROTECT IT

Data Security and Your Rights

Encryption in Transit

All deposits via DANA, OVO, GoPay, QRIS, and bank transfer use SSL encryption so your payment data never travels unprotected. Withdrawals are verified through a second security step before funds leave your account.

Session and Device Log

We store login times, device types, and browser information so you can see where your account has been accessed. If you spot an unfamiliar login in Medan or elsewhere, contact support immediately and we'll secure your account.

Data Retention

We keep your registration details and transaction history for 5 years after account closure to meet banking and tax rules where local law permits. Game activity logs are kept for 12 months for dispute resolution.

Your Access Right

You can request a full download of your personal data anytime by emailing [email protected]. We send a complete record within 14 days, including account balances, deposits, and withdrawals.

Correction and Deletion

If your name, email, or phone number is wrong, update it in Settings instantly. To request account deletion and data removal, email support with your account username; we process this within 30 days.

Cookie and Tracking Policy

We use cookies to keep you logged in and remember your language and display settings. Analytical cookies help us see which games are accessed most; you can disable these in your browser without affecting gameplay.

Privacy Questions We Hear

Your DANA, OVO, GoPay, QRIS, or bank account number is tokenized so we never store the full number on our servers. After your withdrawal completes, your financial institution holds the transaction record; we keep only a reference code and timestamp in your account history for your records and dispute resolution.

Yes. Open your account, go to Security & Privacy, then Device Activity. You'll see every login with the device type, browser, IP address, and time. If you don't recognize a login, click Logout All Devices and update your password immediately.

Only our customer service, fraud-prevention, and payment-processing teams see your data. We never share your name, email, or phone with game studios or other third parties. Payment processors see only what they need to clear your deposit or withdrawal, where local law permits.

We retain your registration details and full transaction history for 5 years to comply with banking regulations where local law permits. After 5 years, we delete personal identifiers but keep anonymized transaction records for regulatory audit. Game logs are removed after 12 months.

Email [email protected] with your username and request a data export. We'll send you a complete file within 14 days containing your profile, deposit and withdrawal history, game activity, and any communication with our team in CSV or PDF format.

Yes. Email support with your account username and request permanent deletion. We remove your profile, login credentials, and contact information within 30 days. Deposit and withdrawal records stay for 5 years only for regulatory compliance, anonymized and separate from your identity.

Our app uses the same SSL encryption as the desktop site. Your login session expires after 15 minutes of inactivity for security. On shared devices, always log out after playing. App data is stored locally on your phone; if you uninstall, we can't recover it, but your account data stays safe on our servers.

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